Retention Is Risk Management: Practical Tools for Strengthening Legal Support Teams, Increasing Morale, and Enhancing Client Experience

Drawing on more than two decades of law firm support roles and doctoral research on organizational effectiveness, Deidre N. Jackson offers attorneys and firm leaders research-informed strategies to strengthen culture, improve engagement, and support long-term firm success.

Credits: 0 General, 0.5 Diversity/Inclusion PR, 0 MH/SA PR, 0 Other PR

SKU: P2601-26R-04

$30.00 or 0.50 credits

Qty: decrease increase

Deidre N. Jackson, Firm Administrator at Hobbs, Strauss, Dean & Walker, LLP, understands how everyday systems shape firm success. In this program, she begins by centering the role of legal support staff in daily operations, explaining how attorneys and staff together create client experience and contribute to sustained firm performance. She provides concrete strategies for building equitable leadership pathways, including structured mentorship and sponsorship, transparent promotion criteria, and evaluation systems that replace vague feedback with behavior‑based guidance.

Expires 3/1/2028

Overview

Expires 3/1/2028

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