From the login screen, click on Forgot your password in the Returning Customer box. In the window that pops up enter your e-mail address and click Lookup, which will send a reset notification to that address. Once the email is received, click the link inside and set your new password. If you do not receive the email or have trouble logging in, please contact customer service at firstname.lastname@example.org or 800-252-8062.
If you are unable to login, click on Forgot your password from the login screen and follow the instructions. If you are still having trouble logging in, please contact a Customer Service Representative at 800-252-8062 to reset your password.